SFDATA’s highly trained Support Team provides effective enterprise level support to companies of all sizes. We will help you meet service level expectations by acting as your single point of accountability.
We have implemented a survey to assess customer satisfaction, managing and monitoring every issue reported. Scores provided have affirmed SFDATA is demonstrating unparalleled levels of customer satisfaction. Our proactive approach and focused desire for customer satisfaction results in client uptime and best-in-breed SLA adherence.
Support statistics:
- 96% average customer satisfaction over a 100 month survey period
- 99.9% local data availability with zero data loss
- Majority of issues resolved in one call
- Most issues resolved within one hour
- Highly trained and certified support personnel
- 100% live answer, 24 x 7
Best-in-breed solutions:
- Over a decade of experience supporting highly mobile users in a nationally distributed, regulated environment
- Over a decade supporting enterprise developer networks and workstations
- Strict adherence to defined SLAs and SOPs
- Proactive management, monitoring and customized statistical reporting
- Unified Communications
Pioneered IT concepts:
- Created element segmentation for faster machine re-builds: chassis, OS, user data and user profiles
- Remote machines are replaced within one business day
- New machines are provisioned and delivered within three business days
- Notebook / Tablet support and system patching independent of corporate LAN
- Proactive migration planning and scheduling
- Near real-time asset aware tracking software featuring proactive asset discrepancy reporting